Privacy policy
Privacy Policy
Pickled Delights LLP (“we,” “us,” or “our”) operates this website and online store, including all related content, features, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of personal information.
By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means any information that identifies or can reasonably be linked to an individual. It does not include information that has been anonymized or de-identified.
Depending on how you interact with us, we may collect or process the following categories of personal information:
Contact details, including your name, billing and shipping address, phone number, and email address.
Financial information, including credit or debit card details, bank or payment account information, transaction records, and payment confirmations.
Account information, including usernames, passwords, preferences, and account settings.
Transaction information, including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
Communications, including messages, inquiries, and customer support requests.
Device and technical data, such as IP address, browser type, device identifiers, and network information.
Usage data, relating to how you interact with and navigate our Services.
Sources of Personal Information
We collect personal information from the following sources:
Directly from you, when you create an account, place an order, contact us, or provide information.
Automatically, through cookies and similar technologies when you visit or use our website.
Service providers, such as payment processors, logistics partners, and IT service providers.
Business partners or third parties, where permitted by law.
How We Use Your Personal Information
We use your personal information to:
Provide and improve our Services, including processing payments, fulfilling orders, managing accounts, arranging delivery, handling returns and exchanges, and personalizing your shopping experience.
Marketing and advertising, including sending promotional communications and showing relevant advertisements, subject to your preferences and applicable law.
Security and fraud prevention, including verifying accounts, detecting suspicious activity, and protecting the integrity of our Services.
Customer support and communications, including responding to inquiries and maintaining our business relationship.
Legal and compliance purposes, including complying with applicable laws, responding to lawful requests, and enforcing our policies.
How We Share Personal Information
We may share your personal information with:
Shopify and our service providers who help operate our business, such as payment processors, analytics providers, shipping partners, and customer support services.
Marketing and advertising partners, in accordance with their privacy policies and your rights.
Third parties, where you have given your consent or directed us to do so.
Our affiliates or corporate group.
Authorities or advisors, where required by law or in connection with a business transaction, dispute, or to protect our rights.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes certain personal information to provide and improve its platform. Your information may be transferred to Shopify and its partners, which may be located outside your country. Shopify is responsible for processing personal data for its own purposes, including handling privacy rights requests related to data it controls. More information is available in Shopify’s Consumer Privacy Policy and Privacy Portal.
Third-Party Websites
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies before providing any personal information.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If a child has provided personal information, a parent or guardian may contact us to request deletion.
Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure. We retain personal information only for as long as necessary to fulfill legal, contractual, and business obligations.
Your Rights and Choices
Depending on your location, you may have the right to:
Access, correct, or delete your personal information
Receive a copy of your personal data
Opt out of targeted advertising or data sharing
Withdraw consent, where applicable
We may verify your identity before processing any request. You may also appoint an authorized agent to act on your behalf where permitted by law.
International Transfers
Your personal information may be stored or processed outside your country. Where required, we use lawful data-transfer mechanisms, including standard contractual clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last updated” date.
Governing Law and Jurisdiction
These Terms of Service and any separate agreements under which we provide Services shall be governed by and construed in accordance with the laws of India.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Pickled Delights LLP
Email: pickledindia@gmail.com
Address: B380, New Friends Colony, New Delhi, Delhi 110025, India
For the purposes of applicable data protection laws, Pickled Delights LLP is the data controller of your personal information.